FAQ

Yes, Index is strictly over 18s. Photo ID is required.

When available, the Back Stage ticket gives the ticket-holder dancefloor access all areas, including behind the DJ or artist, on the stage area, and the main dancefloor. Entry to the show is included in the ticket price.

Information on the processing of personal data pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR). In force from 02/25/2022.

This privacy policy describes the policies and procedures to which District Eight Event Promoters Limited (the company), trading as INDEX (the venue), adheres in collecting, using, and disclosing the information you provide when using our services, websites, widgets, and applications (collectively, our “Services”).

Any questions concerning personal data should be addressed to the Privacy Manager by email to support@district8dublin.com or by post to District 8, Pavilion House, 31st Fitzwilliam Square South, Dublin 2, D02 F403, Ireland.

The full policy, including the data we collect, why we collect it, who we share it with, and your rights, is on the privacy policy page.

Welcome to the INDEX Events website (the “Website”). These Terms and Conditions (“Terms”) govern your use of our Website and the information we provide about our events (“Events”). By using this Website, you agree to be bound by these Terms.

1. Our role. This Website provides information about our Events and links for you to purchase tickets from independent, third-party ticketing platforms such as Eventbrite, DICE, Resident Advisor, or others (each a “Ticketing Platform”). We do not sell tickets directly to you and are not a party to any transaction or contract you enter into with a Ticketing Platform.

2. Ticket purchases. When you click a tickets link, you are directed to a third-party Ticketing Platform. Your purchase is exclusively governed by that platform’s terms. You are responsible for reading those terms, the privacy policy, and any purchase policies before buying. All inquiries about ticket sales, payment, delivery, and transaction issues must be directed to the Ticketing Platform. We have no control over the ticketing process and cannot assist with those queries.

3. Refunds, cancellations, and postponement. We do not issue refunds, as we do not sell the tickets. The refund policy is determined by the Ticketing Platform where the purchase was made. If an event is cancelled or rescheduled, we will update this Website. Any refund or exchange is handled by the Ticketing Platform, in accordance with their terms.

4. Event rules and attendance. We reserve the right to refuse admission or eject any person for behaviour likely to cause damage, injury, nuisance, or annoyance, or for failure to comply with reasonable requests of event staff. A valid ticket from an authorised Ticketing Platform is required for entry. All events are strictly over 18s unless explicitly stated otherwise. You must be able to provide valid government-issued photo ID (passport, Garda Age Card, or driving licence) upon entry. Security staff may conduct searches of persons and/or property. Prohibited items (including food, drink, illegal substances, and weapons) will be confiscated, and entry may be refused. Unauthorised professional photography, video, and audio recording is strictly forbidden. By attending, you consent to being filmed, photographed, and recorded as a member of the audience, and you grant us the right to use such material for promotional, commercial, or security purposes.

5. Liability. We are not responsible or liable for any loss, damage, or dispute arising from your use of a third-party Ticketing Platform. We will not be liable for loss, theft, or damage to personal property at our Events, other than that caused by our gross negligence. We shall not be liable for any failure to perform our obligations where that failure is caused by a force majeure event beyond our reasonable control.

6. Data protection. We collect, store, and use personal information from your interaction with our Website in accordance with our privacy policy and applicable data protection legislation, including the GDPR. This policy does not cover data collected by third-party Ticketing Platforms.

7. General. We may amend these Terms at any time. Changes are effective when posted to the Website. Continued use of the Website after posting is acceptance of the revised Terms. These Terms are governed by the laws of Ireland. You agree to submit to the exclusive jurisdiction of the Irish courts.

8. Contact. Questions about these Terms: support@district8dublin.com. For ticket-related enquiries, contact the Ticketing Platform directly.

No refund policy. All sales are final and non-refundable.

We reserve the right to implement restrictions and conditions before and during the event to ensure it is safe. You must comply with any and all instructions given to you by event staff and stewards, and you may be evicted without a refund if you fail to comply.

We reserve the right to refuse admission or to remove any person from the event, without refund, for reasons of public safety.

If the event is cancelled, tickets will be automatically refunded. We recommend keeping an eye on official updates regarding rescheduling or any alternative options that may be offered.

Refunds of any booking fees per ticket or per order are subject to the terms and conditions of the point of sale.

Personal arrangements relating to the event, including travel, subsistence, and accommodation, are at your own risk. We shall not be liable for any losses incurred from personal arrangements or wasted expenditure beyond the ticket refund.

Please email lostproperty@theacademydublin.com.

Management and security reserve all rights of entry based on dress-code etiquette.

Dress to impress. Full sportswear (tracksuits) or flip-flops might not get you in.

• Express yourself: bold, vibrant, and eclectic styles are encouraged.
• Dance ready: comfortable shoes for a night of non-stop beats.